FREQUENTLY ASKED QUESTIONS

SHIPPING

We currently ship to Canada & the United States.

We offer FREE shipping on all orders over $150.

For orders under $150, there will be a flat rate shipping cost of $15.

We aim to ship out all orders within 5 business days pending availability and verification of payment. We will contact you via email once your order has shipped with the tracking information.

Canadian orders are shipped via Canada Post & US orders are shipped via USPS.

Delivery times vary due to location, weather, etc.

Once an order has shipped, customers are responsible to cover any additional duties and tax fees, if they should arise. 

Sometimes there is a delay between when a tracking number shows the package has been delivered and when you actually receive your package. We recommend to keep checking your mailbox for a few days after your tracking number shows the package has been delivered and if you still have not received your package within 3 business days, contact Canada Post (for Canadian customers) or USPS (for US customers) directly. They will be able to provide you with more information.

If your order cannot be delivered because of an incorrect or incomplete shipping address, Aldila is not responsible if it is lost. If the package is returned to us, you will receive a refund for the item(s) purchased. Shipping fees will not be refunded.

We do! We offer FREE curbside pickup at all of our locations.

At checkout, simply select which store you'd like to pick your order up from. After your order is processed, we will contact you via email with your order details.

You will receive a phone call from your selected store when your order is ready for pick up.

You can either pick up your order in-store or we can deliver your order out to your vehicle for a contactless delivery.

Curbside pickup procedures vary by location. Your local store will explain the curbside pickup procedure when your order is ready for pickup.

RETURNS

We DO NOT offer refunds on online orders.

ALL evening wear and accessories are FINAL SALE.

Contact us at orders@aldilaboutique.com with your order number and the item(s) you would like to return and we will begin the exchange/credit process.

If you are mailing back item(s) for exchange/credit, please note that you are responsible for the cost of return shipping and we must receive your item(s) back within 14 days from the day your order was delivered. As soon as we receive your item(s), we will contact you via email and get you set up with a store credit to use towards future purchases.

You may also bring your item(s) to any of our Aldila locations for an exchange or store credit within 21 days from the date of purchase.

Please be aware that our processing time for exchange/credit is 2-5 business days from once we receive your mailed item(s).

Store credits cannot be replaced if lost or stolen and will never expire or deteriorate over time.

All merchandise must be unworn, unwashed, unaltered and with the original tags attached. Tags that have been cut off or pinned will not be accepted.

We are happy to offer an exchange or refund on regular priced items purchased in-store within 7days.

ALL evening wear,accessories and sale priced items are FINAL SALE.

All items purchased must be accompanied by the original receipt. We are unable to process any returns/exchanges without a receipt.

All merchandise must be unworn, unwashed, unaltered and with the original tags attached. Tags that have been cut off or pinned will not be accepted.

Before you send your order back to us, please contact at orders@aldilaboutique.com with your order number and the item(s) you would like to return. We will contact you via email with all the information and answer any questions you may have.

Our processing time for a credit is 1-5 business days from when we receive your mailed item(s).

Absolutely not!! Our credits will not expire or deteriorate over time.

Treat your Aldila store credit like cash! Unfortunately they cannot be replaced if lost or stolen.

Of course! You can bring your item(s) to any of our Aldila locations for an exchange or store credit within 21 days from the date of purchase. Just keep a record of your order number and the date you purchased it on. This makes it a little easier & quicker for us to look up your receipt.

OTHER

Once an order has been placed we are unable to make any modifications to the order. Please contact us at orders@aldilaboutique.com with your order # and we will try to assist you.

Please contact us at orders @aldilaboutique.com with your order #. Depending on the status of your order we may not be able to cancel your order.

We recommend first checking in your spam folder. Sometimes they like to hide in there.

Once an order has been placed you will receive a confirmation email within a couple of minutes. If you did not receive a confirmation email it could be because your email was entered incorrectly or your order was not completed. Please contact us at orders@aldilaboutique.com and we will assist you.

No problem! Please contact us at orders@aldilaboutique.com and we will happily answer any of your questions and provide as much information about a product as we can.

Aldila Insiders will be the first to know about all our upcoming promotions, new arrivals, events and more!

You can sign up for Aldila insiders HERE. New signups will receive 10% off their first online order.

You can opt out of our email newsletters anytime by clicking the unsubscribe button at the bottom of every email.

We have 6 locations in across lower mainland Vancouver BC, Kelowna BC and Calgary AB Canada.

Click HERE for hours & information for each location.

The health and safety of our customers and employees is atop priority for us! We have implemented the following health and safety guidelines in every store:

· Limiting the number of customers allowed in the store at a time

· Maintaining social distancing

· Continuous cleaning and sanitizing of all touch surfaces and fitting rooms

· All clothing that has been tried on will be put aside for a period of time and then steamed before being put back

· Contactless transactions

· Curbside pickups for online orders

We will continue to monitor and comply with the restrictions and guidelines put in place by local governments and will post updates on our website and social media.