RETURN POLICY

Not loving your purchase? No Problem!

 

Online Returns

Need a different size, colour, or need to exchange/receive credit for your online order? We can help with that! Contact us at orders@aldilaboutique.com with your order number and the item(s) you would like to exchange and we can begin the exchange/credit process.

We DO NOT offer refunds on online orders.

ALL evening wear, accessories and sale items are FINAL SALE.

If you are mailing back item(s) for exchange/credit, please note that you are responsible for the cost of return shipping and we must receive your item(s) back within 14 days of the day your order was delivered. As soon as we receive your item(s), we will contact you via email and get you set up with a store credit or online code to use towards future purchases.

You may also bring your item(s) to any of our Aldila locations for an exchange or store credit within 21 days from the date of purchase.

Please be aware that our processing time for exchange/credit is 5-7 days from once we receive your item(s).

Store credit/online codes cannot be replaced if lost or stolen and will never expire or deteriorate over time.

All merchandise must be unworn, unwashed, unaltered and with the original tags attached. Tags that have been cut off or pinned will not be accepted.

 

Purchased In-Store Returns

We are happy to offer an exchange or refund on regular priced items purchased in-store within 7 days.

ALL evening wear, accessories and sale priced items are FINAL SALE.

All items purchased must be accompanied by the original receipt. We are unable to process any returns/exchanges without a receipt.

All merchandise must be unworn, unwashed, unaltered and with the original tags attached. Tags that have been cut off or pinned will not be accepted.

 

CANCELLATIONS

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.

 

Please note that by completing the checkout process you are agreeing to our store policies.

For direct assistance, questions or comments about online orders, please contact us at orders@aldilaboutique.com

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